Smith.ai AI Receptionist
Free: $0 for 25 calls. Pro: $150/month for 75 calls.
Pro additional calls: $2.50 each; check escalation and optional service charges.
Owners who need integrations or an AI service with human escalation.
AI Receptionist for HVAC
AI Phone Receptionist for HVAC Companies
Last updated
Yapper answers HVAC calls in 3 rings, captures the service request, flags no-heat and no-cooling emergencies, and texts you who called. Works while you are on a roof, in an attic, or already with a customer. Plans start at $99/mo for the first 10 customers (normally $199/mo). 7-day free trial. No credit card required to start a trial.
Hear a HVAC callSet up in about 5 minutes, or I'll help you get it live. See all plans
I don't have a websiteYapper · Dashboard
tryyapper.com/dashboard
Key takeaways
- 24/7 phone answering for hvac for $99 a month for the first 10 customers (normally $199/mo), with no per-call fees.
- Captures appointment requests, urgency, contact details, and preferred times so you can confirm the job fast.
- Detects real emergencies for hvac and transfers to your cell with a spoken brief.
- Setup takes about 5 minutes. 7-day free trial. No credit card required to start a trial.
The basics
What is an AI receptionist for hvac?
An AI receptionist for HVAC companies is software that answers your service line 24 hours a day, captures the equipment issue and urgency, and texts you a summary after the call ends. It flags no-heat and no-cooling emergencies and transfers those calls live to the owner's cell with a quick briefing on the situation.
Most callers do not leave voicemails. They hang up and call the next business on Google. According to Invoca's call tracking research, 46% of customers will stop buying from a business whose calls repeatedly go unanswered. An AI receptionist closes that gap for the price of a few missed jobs a year.
Common Challenges
Why hvac lose customers
Calls pile up during peak season
When the first heat wave hits, your phone rings nonstop. You are on a rooftop install and your office line goes to voicemail. Those callers move on fast.
No-heat calls at midnight
Furnace goes out on the coldest night of the year. If nobody picks up, that customer calls someone who will. You lose the emergency fee and the ongoing service relationship.
Warranty and service questions
Customers call to ask if their unit is still under warranty or when their next maintenance is due. Simple questions, but they take time you do not have.
Seasonal scheduling chaos
Spring and fall maintenance rushes fill your calendar fast. Without someone answering the phone, you're leaving appointments on the table.
What the research says
According to BIA/Kelsey's Local Commerce Monitor, 66% of small and medium-sized businesses rate phone calls as a good or excellent source of leads, ahead of online forms (58.2%), in-person (54.1%), and email (43.7%). For trade work, phone is not a fallback channel. It is the channel.
“Calls have always been highly valued by small businesses, and now the notion of calls as currency has accelerated in the smartphone era.”
How It Works
How Yapper works for hvac
AI that knows your trade and talks to your customers like you would.
Module_01
Handles the Rush
Yapper picks up every call during peak season. It gives callers real answers, not a hold queue. Your phone can ring 50 times a day and every caller gets a conversation.
Peak_Capacity_Ready
Module_02
Routes Emergencies
No heat at midnight? AC out on a 100-degree day? Yapper detects the urgency and patches the call through to your on-call tech with full context.
Emergency_Protocol
Module_03
Fills Your Calendar
Callers request tune-ups, maintenance, and service calls with their preferred times. You confirm with one call back instead of a round of phone tag.
Request_Captured
Module_04
Answers Warranty Questions
Yapper looks up warranty info and maintenance history so callers get quick answers. Your techs stop getting pulled off jobs to answer basic questions.
Warranty_Lookup
Watch it work
See Yapper catch a job in 30 seconds.
A call comes in while you're on a job. Yapper answers, gets the details, and texts you a summary. Setup takes about 5 minutes: paste your website, then forward your calls.
Integrations
Works with the calendar you already use.
Yapper captures appointment requests and preferred times from callers, then sends the details to your dashboard. You stay in control of final pricing, dispatch, and exact appointment confirmation.
If you run a larger shop on ServiceTitan, Housecall Pro, Jobber, FieldEdge, or Service Fusion, Yapper is not the right fit yet. Yapper is built for solo operators and small crews that need a phone answered, not a full dispatch system. If that describes you, we will tell you up front instead of selling you something that does not match.
For everyone in between, you keep using your existing calendar. Yapper captures the request and can text your booking link. You or your scheduling tool confirm the visit; Yapper does not write directly to your calendar.
Demo · HVAC
See it. Hear it. Get the text.
Here's a recorded HVAC call. Play it, read the transcript, and see the text the owner gets when the call ends.
Step_01
Caller dials
Customer rings your business line. Day, night, weekend, holiday.
Step_02
Yapper answers
Picks up in three rings. Real conversation, never a recording.
Step_03
Captures or transfers
Collects the request for follow-up, or routes urgent calls to your cell.
(Add your booking link in Settings and Yapper texts it to callers.)
Step_04
Texts you a summary
Caller, ask, outcome. Hits your phone seconds after the call ends.
Sample Call
Inbound · 3 ringsLinda M.
AC Service
0:000:50
Length0:50
VoiceAI demo
OutcomeService Request
Live_Transcript
7 turnsCaller
Hi, my air conditioner stopped cooling sometime overnight. The thermostat says seventy-two but the house is more like eighty-five.
Yapper
Sorry, that's a rough morning. I'll get this to the team so they can fit you in. Is the outside unit running at all, or is it completely silent?
Caller
Completely silent. I just checked.
Yapper
That helps the tech. What's the address, and what's the best window for you today?
Caller
1560 Maple Court in Troy. Morning if possible, I leave at one.
Yapper
Got it. AC not cooling, outside unit silent, 1560 Maple Court, this morning before one. Someone will call you right back to confirm a time and go over the diagnostic fee. Is this the best number to reach you?
Caller
Yes.
Post_Call_Summary
Seconds after the call ends, your phone buzzes.
Every call ends with a summary text: who called, what they needed, and whether it was transferred. No more "how did that call go?".
- Caller name + phone number for instant callback
- What they need, in their own words
- Requested time or transfer status
- Full transcript searchable in your dashboard
9:41
Yapper
Today, 8:14 AM
Service Request · Linda M.
- •Issue: AC not cooling, indoor 85°F
- •Outside unit silent
- •Address: 1560 Maple Ct, Troy
- •Preferred: this morning, before 1 PM
- •Next step: call back to confirm time and fee
- •Phone: (248) 555-0173
Pricing
Simple AI receptionist pricing.
Choose monthly or annual. 7-day free trial with 50 minutes of calls. No credit card required to start a trial.
Cluster_Starter
Sale- 200 minutes included each month
- Extra minutes $0.75 each, up to 300
- 24/7 AI call answering
- 1 phone number
- Call logs and full transcripts
- SMS summaries after calls
- Emergency detection and transfer to your configured number
- Appointment request capture and booking link texts
7-day free trial with 50 minutes of calls. No credit card required.
Mainframe_Pro
- 500 minutes included each month
- Extra minutes $0.75 each, up to 300
- Everything in Starter
- Call analytics and revenue tracking
- Caller history
- Priority support
7-day free trial with 50 minutes of calls. No credit card required.
New product guarantee
Try it before you trust it with real calls.
Yapper is new, so we are still earning our first public customer reviews. The product is live now with a 7-day free trial and no credit card required to start a trial. You can test the receptionist before forwarding your real business calls. If something does not fit your business, email me directly and I will help fix it or tell you honestly if Yapper is not the right fit.
Each plan includes a monthly minute allowance. On monthly plans, minutes beyond the allowance cost $0.75 each and appear on your next invoice. After 300 extra minutes in one month, answering pauses until the next month or until you upgrade, so a busy month cannot run up an open-ended bill. We email you at 80% and 100% of your allowance.
The cost of missed calls
See what missed calls are costing you.
When a call goes unanswered, most people don't leave a voicemail. They hang up and call the next business on Google. According to Invoca's call tracking research, 46% of customers will stop buying from a business whose calls go unanswered. That is the job, gone.
For a service business, that lost call is usually a job worth a few hundred to a few thousand dollars. Slide the numbers below to see what your own missed calls add up to.
Missed calls per week
5
130
Average job value
$400
$100$2,500
$8,000
lost every month
$96,000
lost every year
$199
per month to stop missing calls
One missed call could pay for a full year of Yapper.
Start My 7-Day Free TrialFree tools
Useful calculators for hvac.
Run the numbers before you change your phone setup. These tools help you spot missed-call risk, local profile gaps, and the cost of different answering options.
The math
What missed HVAC calls actually cost
HVAC service calls average $75 to $250, with the typical AC repair near $300 and the typical heating repair near $350. The big-ticket revenue is in installs, where systems run $5,000 to $12,000.
A small HVAC shop that misses 5 calls a week during summer loses roughly 5 × 4 × $300 = $6,000 a month in service revenue. Miss one full install per quarter (a homeowner who called twice and gave up) and you have lost $5,000 to $12,000 in one stroke. Yapper costs $199 a month.
Compare the call workflow and the bill.
Yapper — Starter: $199/month for 200 minutes. Pro: $349/month for 500 minutes. Launch sale: the first 10 customers pay $99/month for Starter for their first 12 months, then $199/month. Monthly billing only. Checkout applies the sale price while spots remain. Lower-price AI options exist. Compare the included unit, required transfers, and what still needs your follow-up.
Yapper captures appointment requests and can text your booking link. It does not write directly to your calendar or dispatch system. You or your scheduling tool confirm the visit and arrival time.
Each plan includes a monthly minute allowance. On monthly plans, minutes beyond the allowance cost $0.75 each and appear on your next invoice. After 300 extra minutes in one month, answering pauses until the next month or until you upgrade, so a busy month cannot run up an open-ended bill. We email you at 80% and 100% of your allowance.
Dialzara
Lite: $29/month for 60 minutes. Pro: $99 for 220 minutes.
Lite: $0.48/additional minute. Pro: $0.45/additional minute.
Owners seeking a lower entry price with metered extra minutes.
Goodcall
Starter: $79/month per agent for 100 unique customers.
$0.50/additional unique customer; unlimited minutes and tokens.
Businesses with repeat callers or long calls that benefit from customer-based billing.
Published by Yapper. Provider facts checked . Prices and product terms can change. Smith.ai’s human-first service is a separate product.
Compare AI and live answering in the contractor buyer guide.
How the options compare
Yapper vs voicemail vs answering service vs hiring
Here is how the four ways hvac typically handle incoming calls compare on cost and coverage. For a full price breakdown across providers, see the AI receptionist pricing guide.
Swipe to compare options
| Feature | Yapper | Voicemail | Answering service | Hiring |
|---|---|---|---|---|
| Monthly cost | Starter: $199/month for 200 minutes. Pro: $349/month for 500 minutes. Launch sale: the first 10 customers pay $99/month for Starter for their first 12 months, then $199/month. Monthly billing only. Checkout applies the sale price while spots remain. | Free | Varies by product, call/minute package, coverage, and add-ons | Illustrative wages: $1,560/mo at 20 hrs/week and $18/hr, before taxes and benefits |
| After-hours coverage | Yes, answers 24/7 | No live answer | Varies by plan and provider | Scheduled hours only |
| Captures job details | Yes, every call | Only if a message is left | Yes, a live agent takes details | Yes, while on shift |
| Emergency handling | Detects urgency, live transfer with a spoken brief | None, caller has to call back | Varies by provider | Only if the receptionist is available |
| Response speed | Answers in a few rings, 24/7 | Most callers hang up before leaving a message | Live during covered hours, wait times vary | Immediate, but only during scheduled hours |
FAQ
FAQ for HVAC
Yes. Yapper scales to handle any call volume. During summer and winter peaks when your phone rings constantly, every caller gets a real conversation instead of voicemail.
Yapper learns from your website and any information you provide. If you list warranty terms, maintenance plans, or service agreements, it can answer those questions for callers.
Yes. You can set up routing rules based on urgency, time of day, or call type. Emergency calls go to your on-call tech. Routine scheduling goes to your calendar.
Yapper starts at $199 a month for Starter with 200 minutes included, or $349 a month for Pro with 500 minutes. Launch sale: the first 10 customers pay $99/month for Starter for their first 12 months, then $199/month. Monthly billing only. Checkout applies the sale price while spots remain. Live answering prices vary by product, call or minute package, coverage, and add-ons; see the sourced pricing guide. For an illustrative hiring budget, 20 hours/week at $18/hour is $1,560/month in wages before taxes and benefits.
Yes. Yapper listens for urgency, like no heat in winter or no cooling during a heat wave, and transfers the call live to your cell with a spoken briefing. You confirm the appointment time and final price directly with the customer.
Yes. Yapper includes a 7-day free trial with full access, and no credit card required to start a trial. The trial includes 50 minutes of answered calls. If you use them or reach day 7 without adding billing, call answering pauses and you can still sign in to view your dashboard data.
No. No credit card required to start a trial. You can create an account, set up your AI receptionist, and try Yapper for 7 days before deciding whether to add billing.
Yapper just launched, so we are still earning our first public customer reviews. The product is live now, the 7-day free trial is available without a credit card, and you can test the receptionist before forwarding your real business calls.
No. Yapper uses current voice AI that handles natural conversation, interruptions, and follow-up questions. If a caller asks, it says it is an AI assistant for your business. It never pretends to be a person.
Voicemail loses you customers. Most callers won't leave a message. They just call your competitor. Yapper actually answers, has a conversation, captures what the caller needs, and texts you a summary.
Yes. Yapper is built specifically for trade businesses. It understands the language plumbers, HVAC techs, electricians, and contractors actually use on calls (water heater, condenser, panel upgrade, drain cleaning) and detects real trade emergencies like burst pipes or no heat in winter.
Yapper Starter is $199/month with 200 minutes; Pro is $349/month with 500 minutes. Annual Starter is $1,990/year and annual Pro is $3,490/year. Launch sale: the first 10 customers pay $99/month for Starter for their first 12 months, then $199/month. Monthly billing only. Checkout applies the sale price while spots remain. Each plan includes a monthly minute allowance. On monthly plans, minutes beyond the allowance cost $0.75 each and appear on your next invoice. After 300 extra minutes in one month, answering pauses until the next month or until you upgrade, so a busy month cannot run up an open-ended bill. We email you at 80% and 100% of your allowance.
When you sign up, you paste your website URL. Yapper reads your site and automatically learns your business name, hours, services, location, and common questions. You review it, tweak anything that's off, and you're live.
Yes. Every call gets a full transcript and an AI summary in your dashboard. You also get a text after every call with the caller number, what they wanted, and what they asked for. Nothing is hidden.
Yapper picks up on urgency. Burst pipes, no heat, flooding. When it detects an emergency, it transfers the call to your cell and whispers a summary of the situation so you're ready before you say hello.
Keep it. Just set up call forwarding from your existing number to your Yapper number. Takes 2 minutes with your phone provider. Your customers never know the difference.
Yapper can still help. Use it for overflow, after-hours calls, lunch breaks, vacations, weekends, and busy seasons. If your receptionist is on another call or your crew is slammed, Yapper catches the call instead of sending that customer to voicemail.
It captures appointment requests and preferred times during the call, then sends you the details so you can confirm the job. That keeps scheduling honest while still avoiding voicemail and missed-call phone tag.
Yapper transfers to your cell when it detects an emergency or a request that needs you specifically. It whispers a one-line brief so you know what you are walking into before you say hello. Routine questions are answered from the details you provide, while final prices and appointment times stay with you.
You get a 7-day free trial before your first paid charge. No credit card required to start a trial. The trial includes 50 minutes of answered calls. If you use them or reach day 7 without adding billing, call answering pauses and you will not be charged. After a monthly or annual payment is processed, payments are non-refundable except where required by law or in cases of duplicate or erroneous billing.
If you do not add billing during the 7-day free trial, you will not be charged. If you cancel after the annual payment has processed, the annual payment is not prorated or refunded. Your Yapper service stays active through the end of the annual term, and the plan will not renew.
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