Yapper answers every call in 3 rings, captures the job, and texts you who called. Works while you're busy with a customer. Plans start at $99/mo for the first 10 customers (normally $199/mo). 7-day free trial. No credit card required to start a trial.
7-day free trial. No credit card required to start a trial. See all plans
I don't have a websiteBuilt for small trade and service businesses
Key takeaways
The basics
An AI receptionist is software that answers your business phone instead of voicemail. It uses voice AI to talk to callers in real time, the way a person would. It can answer questions about your services, collect job details, capture preferred appointment times, and send you a summary of who called and what they needed.
For a small business, that means you stop losing customers when you cannot pick up. Most service calls are pattern-based: someone needs help, wants a quote, or needs to know how soon you can get there. AI handles that pattern fast and cheap. The calls that need you, like a real emergency or an unusual customer situation, get transferred to your cell with a quick brief on what is happening.
Yapper is a 24/7 AI phone receptionist built specifically for trades and small service businesses.
AI Receptionist Features
Natural voice AI that handles interruptions and follow-up questions. It never pretends to be a person.
Never send another customer to voicemail. Yapper picks up after hours, during busy stretches, or when your team cannot get to the phone.
Callers share what they need and when they want service. Yapper captures the request so you can confirm the job quickly.
Every word from every call, searchable in your dashboard. Get summaries and action items sent to your email or CRM.
Urgent call after hours? Yapper transfers it to your cell in seconds and whispers what is happening before you say hello. Routine stuff waits for morning.
How it works
Yapper reads your site and learns your business automatically. Hours, services, location, all of it.
We provision a dedicated number instantly. Forward your calls or use it as your main line.
Yapper answers 24/7, captures appointment requests, handles emergencies, and texts you a summary after every call.
Live Demo
Here's a recorded demo that matches what the agent actually does. Play it, read the transcript, and see the text the owner gets when the call ends.
Customer rings your business line. Day, night, weekend, holiday.
Picks up in three rings. Real conversation, never a recording.
Collects the request for follow-up, or routes urgent calls to your cell.
(Add your booking link in Settings and Yapper texts it to callers.)
Caller, ask, outcome. Hits your phone seconds after the call ends.
Post_Call_Summary
Every call ends with a summary text: who called, what they needed, and whether it was transferred. No more "how did that call go?".
Inside Yapper
A clean dashboard for everything Yapper handles. Pull up any call, read the transcript, replay the audio, and call them back. All in three clicks.
Every call, searchable. Filter by callback, info sent, transferred, voicemail, or emergency.
Full transcript, AI summary, one-click callback. See exactly how Yapper handled it.
Every captured lead in your inbox. Caller info, summary, requested time, link to the full call.
Pro analytics preview
Preview the Pro analytics dashboard before you pay. This sample view uses demo call data, but the layout, charts, and reporting match what Pro customers use inside Yapper.
Range: last 90 days
Times shown in your business timezone (Eastern Time).
Total Calls
214
in the last 90 days
Callback Rate
38.8%
83 of 214 calls
Revenue Recovered
$31,540
in the last 90 days
Based on 83 calls in the last 90 days
Based on 214 calls in the last 90 days
Based on 224 calls in the last 90 days
Based on 214 calls in the last 90 days
Based on 111 calls in the last 90 days
What the research says
Three findings, one conclusion: callers do not wait, and the phone is still where the money is.
of small businesses rate phone calls their best lead source, ahead of forms, in-person, and email.
BIA/Kelsey · Local Commerce Monitor
more likely to qualify a lead by answering within the hour, and 60× more likely than waiting a full day.
Harvard Business Review · 2,241-firm study
of customers stop buying from a business whose calls repeatedly go unanswered.
Invoca · call tracking research
Calls have always been highly valued by small businesses, and now the notion of calls as currency has accelerated in the smartphone era.
Sources: BIA/Kelsey Local Commerce Monitor · McKinsey customer-care study (2024) · Oldroyd, McElheran, and Elkington, Harvard Business Review (2011) · Invoca call tracking research. Last reviewed .
According to BIA/Kelsey's Local Commerce Monitor, 66% of small and medium-sized businesses rate phone calls as a good or excellent source of leads, ahead of online forms (58.2%), in-person (54.1%), and email (43.7%).
“Calls have always been highly valued by small businesses, and now the notion of calls as currency has accelerated in the smartphone era.” — Michael Boland, VP of Content and Senior Analyst, BIA/Kelsey
Speed matters as much as availability. A March 2024 McKinsey customer-care study (Buesing, Haug, Hurst, Lai, Mukhopadhyay, and Raabe) found that customers across every generation prioritize support from a real person, with one financial-services company reporting that Gen Z customers were 30 to 40% more likely to call than millennials.
The lead-response timing research is even older and more brutal. In a 2,241-firm study published in Harvard Business Review, the authors put it plainly:
“Are you confident that your company is effectively handling potential customers' online queries? Think hard. Our research shows that most companies are not responding nearly fast enough.” — James B. Oldroyd, Kristina McElheran, and David Elkington, Harvard Business Review (March 2011)
Their finding: firms that contacted prospects within an hour were nearly seven times more likely to qualify the lead than firms that waited an hour, and more than 60 times more likely than firms that waited a day. And per Invoca's call tracking research, 46% of customers will stop buying from a business whose calls repeatedly go unanswered.
Yapper exists for one reason. Callers do not wait. The longer your phone rings, the smaller the chance that caller is still your customer when you ring back.
Built for Your Business
Handles emergency calls, captures drain cleaning requests, and collects preferred service times. Detects urgency and routes burst pipe calls directly to your cell.
Compare AI and live handling, check the intake workflow, and price a stated call volume.
Open resource →See what is captured, what reaches the owner, and what still needs confirmation.
Open resource →Write a response for your team to check before posting it.
Open resource →Why service businesses
Most AI phone systems are built for large companies. They route calls between departments, log every interaction in Salesforce, and treat VIP callers differently. Independent service businesses usually have a simpler problem: the phone needs to get answered while the owner or team is already with a customer.
Yapper started from that constraint. A few specifics that fall out of it:
That is also why every section of this site mentions specific industries: AI receptionist for plumbers, AI receptionist for HVAC contractors, AI receptionist for electricians, AI receptionist for roofers, locksmiths, pest control. Each industry page has scripts and pain points specific to that trade.
Already have a front desk? Yapper is not only for replacing voicemail. It can also act as overflow and after-hours coverage, so calls still get answered when your team is busy, closed, or already on the phone.
If you run a service business where missed calls turn into missed revenue, Yapper is built for you.
Pricing
Choose monthly or annual. 7-day free trial with 50 minutes of calls. No credit card required to start a trial.
7-day free trial with 50 minutes of calls. No credit card required.
7-day free trial with 50 minutes of calls. No credit card required.
New product guarantee
Yapper is new, so we are still earning our first public customer reviews. The product is live now with a 7-day free trial and no credit card required to start a trial. You can test the receptionist before forwarding your real business calls. If something does not fit your business, email me directly and I will help fix it or tell you honestly if Yapper is not the right fit.
Each plan includes a monthly minute allowance. On monthly plans, minutes beyond the allowance cost $0.75 each and appear on your next invoice. After 300 extra minutes in one month, answering pauses until the next month or until you upgrade, so a busy month cannot run up an open-ended bill. We email you at 80% and 100% of your allowance.
The cost of missed calls
When a call goes unanswered, most people don't leave a voicemail. They hang up and call the next business on Google. According to Invoca's call tracking research, 46% of customers will stop buying from a business whose calls go unanswered. That is the job, gone.
For a service business, that lost call is usually a job worth a few hundred to a few thousand dollars. Slide the numbers below to see what your own missed calls add up to.
Missed calls per week
Average job value
lost every month
lost every year
per month to stop missing calls
One missed call could pay for a full year of Yapper.
Start My 7-Day Free TrialYapper — Starter: $199/month for 200 minutes. Pro: $349/month for 500 minutes. Launch sale: the first 10 customers pay $99/month for Starter for their first 12 months, then $199/month. Monthly billing only. Checkout applies the sale price while spots remain. Lower-price AI options exist. Compare the included unit, required transfers, and what still needs your follow-up.
Yapper captures appointment requests and can text your booking link. It does not write directly to your calendar or dispatch system. You or your scheduling tool confirm the visit and arrival time.
Each plan includes a monthly minute allowance. On monthly plans, minutes beyond the allowance cost $0.75 each and appear on your next invoice. After 300 extra minutes in one month, answering pauses until the next month or until you upgrade, so a busy month cannot run up an open-ended bill. We email you at 80% and 100% of your allowance.
Free: $0 for 25 calls. Pro: $150/month for 75 calls. Month-to-month.
Free additional calls: $3.00 each. Pro additional calls: $2.50 each; check escalation and optional service charges.
Owners who need integrations or an AI service with human escalation.
Lite: $29/month for 60 minutes. Pro: $99/month for 220 minutes. Billed monthly, no setup fee.
Lite: $0.48/additional minute. Pro: $0.45/additional minute.
Owners seeking a lower entry price with metered extra minutes.
Starter: $79/month for 100 unique customers. Growth: $129/month for 500.
Starter: 79¢ per additional unique customer (Growth: 26¢). Minutes are not metered.
Businesses with repeat callers or long calls that benefit from customer-based billing.
Published by Yapper. Provider facts checked . Prices and product terms can change. Smith.ai’s human-first service is a separate product.
Compare AI and live answering in the contractor buyer guide.
Compared Head-to-Head
Honest, side-by-side breakdowns on price, call quality, and how each one handles a real trade call.
Comparing more than these three? Read the full guide to the best AI receptionist for small business.
From the founder
I am James. I built Yapper because small service businesses lose real money to missed calls. Not because they do not care, but because they are busy doing the work. The phone rings, nobody answers, and the next job goes somewhere else.
I built Yapper for one job: answer the phone when you cannot. It is for small teams that cannot always stop what they are doing to take a call, from trades and home services to auto shops, contractors, solo operators, and local professional service businesses where one missed call can mean one lost job.
A few things you should know before signing up:
If you want to talk through whether Yapper makes sense for your business before you sign up, message me on LinkedIn.
FAQ